FAQs

• What is Seen Mouth Explorer T1?

It's a intraoral camera with 2 Megapixels CMOS sensor developed to take high-quality pictures and video of mouth and teeth.

• Seen dental camera is only for dentists?

Our intraoral camera is made for dentists, but not only. It's usability, and affordable price makes Seen accessible to all those who want to easily and quickly inspect their teeth or their familiar/children teeth from their home's comfort.

• How long does the shipping take from the moment i buy the product on the website until I get it at my address?

You will receive your order straight at your doorstep in 7 business days. Due to COVID-19, deliveries might be delayed from 2 to 4 days.

• What does it mean "order ready" on my order tracking page?

We ship Worldwide, and we might send from outside of your country using different couriers to complete your order's delivery. We can upload only 1 tracking number in the system, and we usually upload the last mile delivery code. For this reason, you will see "order ready" until your order crosses the borders of your country. From that moment, you will receive a notification for each step your parcel make to reach your doorstep. 

• How do you ship your product?

We carefully prepare the package before shipping. Our special package eliminates the risk of accidental damage during transport. We use air freight shipping method.

• What is your return policy?

Buy with confidence. Return your order to us under our 100% money back policy within 30 days of purchase. If you would like to return your item please contact us at refund@seenview.com. 

• What is your warranty policy?

Seen products come with 12+12 months manufacturer's warranty. If you believe any item is defective or damaged in transit, we sincerely apologize. Please contact us immediately at info@seenview.com.

• How do I replace the battery?

The rechargeable battery is integrated into the camera and it is not replaceable. It's not necessary to replace it.